These Terms and Conditions (“Terms”) regulate the use of our e-commerce services for Clapham Florist, your dedicated online flower delivery provider serving customers in Clapham and the surrounding areas. By placing an order via our website, you confirm acceptance of these Terms. Please read them carefully before proceeding with your purchase.
Clapham Florist is an independent florist offering online ordering and flower delivery services throughout Clapham and neighbouring locations. Our service facilitates the selection, purchase, and delivery of fresh flowers and related products to addresses specified by you (the customer). These Terms apply to all orders placed via the Clapham Florist website and supersede any earlier terms provided elsewhere.
Our floral products and delivery services are available to individuals aged 18 and over residing, working, or arranging delivery in Clapham and surrounding areas. By using our website, you warrant that you are legally capable of entering into binding contracts and that all information you provide is accurate.
Note: These Terms apply to all orders from customers seeking online flower delivery in Clapham and its neighbouring districts.
All orders for flowers and related goods are subject to acceptance by Clapham Florist. The following outlines our order process:
We reserve the right to reject or cancel orders at our sole discretion (e.g., in case of suspected fraud, unavailable products, or delivery address outside our service area).
All products are subject to availability. Flowers are natural products and some varieties may be subject to seasonal availability. In the event we are unable to fulfil your chosen item, we will substitute with flowers of the closest possible appearance, quality, and value. We endeavour to notify you if a significant substitution is required.
All prices listed on our website are in GBP (£) and include VAT where applicable. Full payment is required at the point of order via our supported payment methods (such as credit/debit card). Your payment information is processed securely. Clapham Florist does not store complete payment card details.
Accepted payment methods may include (but are not limited to) major credit cards, debit cards, and any payment services promoted on our website at checkout.
If payment cannot be processed, we will be unable to fulfil your order and may contact you to arrange an alternative method. Orders are only confirmed once payment is successfully received.
Clapham Florist delivers flowers within Clapham and selected nearby areas. During checkout, you may specify a preferred delivery date (subject to availability). We will use reasonable endeavours to deliver on your requested date. Deliveries are typically made during standard business hours. We do not guarantee delivery at a specific time unless otherwise stated or agreed.
If the recipient is unavailable at the delivery address, we will attempt to leave the flowers with a neighbour or in a safe place, accompanied by a notification card. If these options are unavailable, we will leave an instruction card to arrange redelivery. Additional delivery charges may apply if a subsequent delivery is required.
Delivery may be affected by circumstances beyond our control (such as extreme weather or traffic disruptions). We are not liable for delays caused by such events but will keep you informed where possible.
Customer Cancellations: You may cancel your order for flower delivery by notifying us as soon as possible before the scheduled dispatch. If your cancellation request is received before preparation of your order commences, we will refund the full purchase value using your original payment method. Cancellations requested after preparation has started or after dispatch may not be eligible for a refund, especially for perishable flower products.
Business Cancellations: Clapham Florist reserves the right to cancel any order at any time for technical, logistical, or stock-related reasons. If we cancel your order after payment is taken, you will receive a full refund. We cannot be held liable for any compensation or consequential loss resulting from our inability to fulfil a delivery.
To cancel or amend an order, you must provide sufficient identification and details of your purchase. Amendments (such as changes to delivery address or personal message) can only be made before dispatch and are subject to availability.
As flowers and many of our products are perishable by nature, returns are generally not accepted unless the goods are found to be faulty or not as described. If you are not satisfied with your order for any genuine reason (e.g., damaged goods, incorrect item), please contact us promptly (ideally within 24 hours of delivery) to discuss suitable remedies—such as a replacement or partial/full refund, at our discretion.
We may require photographic evidence of the issue and reserve the right to request the return of products before processing a refund or replacement. Refunds are processed using the payment method initially used for your order.
You are responsible for providing accurate and complete order details, including the recipient’s name, address, and any contact numbers. We cannot be held liable for failed or delayed deliveries resulting from incorrect or insufficient information provided by you.
It is your responsibility to ensure the recipient is available to receive the flowers, or that suitable arrangements are made at the delivery address. We do not accept liability for loss or deterioration of flowers caused by delayed collection after delivery.
Clapham Florist will not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or delivery services. Our aggregate liability for any loss or damage is limited to the value of the product(s) ordered.
Nothing in these Terms excludes or limits our liability for death or personal injury resulting from our negligence, or any other liability which cannot be excluded or limited by law.
All content, designs, images, and text available on the Clapham Florist website are owned by or licensed to us. You may use the website solely for the purpose of viewing, browsing, or ordering from Clapham Florist. Any unauthorised use or reproduction is strictly prohibited.
We process your personal data in accordance with applicable UK data privacy laws. Your data is used solely for processing orders, arranging deliveries, and improving our services. Please refer to our Privacy Policy for more details on how we protect and manage your information.
We are not responsible for failures, delays, or events outside our control (e.g., natural disasters, transport disruptions, strikes). In such cases, our obligation to perform is suspended for the duration of the event.
We reserve the right to amend or update these Terms at any time. Changes will be posted on our website and become effective immediately upon publication. Please check the website regularly to ensure you are aware of current Terms before placing an order.
These Terms are governed by the laws of England and Wales. Any disputes arising in relation to our service or these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms, in conjunction with any order confirmation and our Privacy Policy, constitute the entire agreement between you and Clapham Florist regarding the online ordering and delivery of flowers throughout Clapham and surrounding areas.
If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions will remain in full force and effect.
If you have questions regarding these Terms and Conditions, your order, or our flower delivery service in Clapham, please consult our website’s customer service section for further information or to submit an enquiry. We are committed to resolving queries promptly and courteously.
Thank you for choosing Clapham Florist for your online flower delivery in Clapham and nearby areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Clapham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Clapham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
