At Clapham Florist, we take immense pride in being a trusted local florist, providing fresh, beautiful flowers to homes and businesses throughout Clapham. Your satisfaction is our top priority, and every bouquet is meticulously arranged to ensure quality and longevity. Our Fresh Flowers Guarantee means you can always expect the freshest blooms delivered promptly to your door.
We guarantee that every floral arrangement leaves our shop in pristine condition, crafted from flowers at their peak of freshness. Our standard freshness window ensures that, with proper care, your flowers should remain vibrant for a minimum of five days from the day of delivery. Should you receive an arrangement that does not meet these standards, we will make it right in line with our policy below.
If your flowers arrive damaged or not up to expected standards, please let us know within 24 hours of receiving your order. To help us investigate and resolve the issue, we kindly request that you:
This information helps us address your concerns swiftly and effectively.
Your satisfaction is central to our service philosophy. If your flowers are delivered damaged or do not meet our Fresh Flowers Guarantee, you are eligible for either a full refund or a replacement bouquet. Simply let us know your preferred resolution when you contact us. In some cases, we may arrange for the collection of the damaged flowers to better understand what went wrong and to help us improve.
Please note that refunds and replacements will only be processed for issues reported within our designated freshness window, and for products that have been properly cared for according to our instructions.
We value open and transparent communication and are committed to resolving complaints quickly and fairly. If you are not fully satisfied with your experience at Clapham Florist, here’s how you can reach out to us:
Your feedback helps us continually raise our standards and reinforce our reputation as Clapham’s dependable local florist.
Clapham Florist has been proudly serving households and businesses in the area with fresh, hand-tied flowers and prompt, friendly service. We thank you for trusting us with your special moments and daily floral needs. Rest assured, our returns, refunds, and complaints policy is designed to ensure you always receive the quality and service you deserve.
If you have any questions about our Returns, Refunds, or Complaints policy, please get in touch, and our knowledgeable local team will be happy to assist you.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
